Feedback
Your feedback is important as it helps us to know what we are doing well, and what we need to improve.
Feedback, concerns & complaints
As a member of the public or if you’re connected with Outcare, you have the right to give us feedback, express your concerns, or lodge a complaint.
Choose from one of the following options to provide your feedback, concern or complaint.
Tell one of our employees
We’d be happy to help you.
Click here to complete our online feedback form
Or, you can click here to download a PDF version of the feedback form. (To fill in the PDF form online, you must save the PDF file on a desktop device with an Adobe Acrobat Reader software or extension. We recommend the free Adobe Reader Chrome Extension, or the free Adobe PDF Reader).
Whistleblower hotline
Outcare is committed to maintaining our highly ethical corporate culture, and we take our corporate legal responsibilities very seriously.
We encourage any current or former:
- employees;
- contractors;
- volunteers;
- associates;
- or spouses, relatives or dependents of the above;
to speak up relating to any misconduct, improper state of affairs or breaches of legislation at Outcare.
Our fully confidential and independent whistleblower service is provided by RSM Australia.
Contact RSM on 1800 270 748. The line is open 24/7, 365 days per year.
Feedback, concerns & complaints
The Final Report of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was tabled on 29 September 2023.
The report contains a volume to the voices of people with disability and includes an introductory volume with an Executive Summary and the Commissioners’ vision for an inclusive Australia. It contains 222 recommendations to lead to a more inclusive society that supports the independence of people with disability and their right to live free from violence, abuse, neglect and exploitation.
The Royal Commission has also published A brief guide to the Final Report which explains how information is organised in the Final Report. This guide is suitable for people with disability, their families and carers, other members of the Australian community, disability advocates, service providers and people looking to quickly find the information they need.
At Outcare, we eagerly await the Australian Government’s response to all 222 recommendations by 31 March 2024 and the laws, systems and practices that will contribute to improved lives and outcomes for people with disability.
